Coaching is a mindset and a set of tools that allow leaders to lead differently. It is responsive and reflective versus reactive and automatic; it is flexible and adaptive versus inflexible and closed; it is AND thinking versus OR thinking. It is an open and curious mindset that encourages others to be solution oriented towards results so that new solutions are co-created.

Living in a workplace environment that supports a coaching culture is one where coaching occurs and where individuals practice coaching behaviours as a means of relating to, supporting and influencing each other.